Understanding Error Messages

When using your Neural Sleeve system, encountering error messages can be a normal part of the experience, especially during initial setup or after periods of non-use. These error indicators—whether they appear as app notifications, LED light patterns on your Control Unit, or specific error codes during stimulation—are designed to help you identify and resolve issues quickly. Understanding what these messages mean is key to troubleshooting effectively and minimizing interruptions to your therapy. This comprehensive guide breaks down the most common error messages you might encounter and provides clear steps to resolve each one, helping you get back to using your Neural Sleeve with confidence.

Common App Error Messages

Understanding and resolving app-related errors:

• • Ensure the Control Unit is turned on
  • Check that Bluetooth is enabled on your device
  • Move closer to the Control Unit
  • Turn the Control Unit off and back on
  • Restart the app

• • Ensure you're following the correct position instructions
  • Remain completely still during each calibration step
  • Check that all electrode pads are properly attached
  • Try recalibrating in a different environment
  • Restart the Control Unit and try again

• • Check your internet connection
  • Try switching between Wi-Fi and cellular data
  • Wait a few minutes and try again
  • Force close and restart the app
  • If persistent, contact CIONIC Customer Support

Control Unit Error Indicators

Understanding LED light patterns:

• • Indicates low battery (below 20%)
  • Connect to charger immediately
  • If battery is below 5%, it will blink red twice

• • Indicates a critical hardware error
  • Turn the Control Unit off and back on
  • If the pattern continues, contact Technical Support

• • Indicates Bluetooth pairing failure
  • Retry the pairing process
  • Consider performing a factory reset if persistent

Stimulation Error Codes

Understanding stimulation-related error messages:

• • General system alerts
  • Follow on-screen instructions
  • Most resolve by acknowledging and trying again

• • Related to stimulation intensity issues
  • Check electrode pads for proper adhesion
  • May indicate worn or damaged electrode pads

• • Muscle-specific issues
  • Press on the indicated area to improve contact

If you've worked through the troubleshooting steps for your specific error message but continue to experience problems with your Neural Sleeve system, our technical support team is ready to assist. Some error messages, particularly those indicating hardware issues or persistent connection failures, may require specialized support beyond what's covered in this guide. Please click the "Submit your question" button below to connect with our experts who can provide personalized troubleshooting assistance based on your specific error codes and system behavior. Remember to note any specific error codes or light patterns you've observed, as this information can help our team diagnose and resolve your issue more efficiently.