My Control Unit will not connect my new phone or device

Switching to a new phone or tablet but can't get your Neural Sleeve control unit to connect? This is a common situation with a straightforward solution. Because the control unit is designed to maintain a secure connection with just one device at a time, you'll need to reset it before pairing with your new device. This guide walks you through the complete process of disconnecting from your previous device and establishing a fresh connection with your new one. Follow these simple steps to get your Neural Sleeve working seamlessly with your new phone or tablet.

New Phone Pairing Instructions

1. Disconnecting from an Old Device: The Neural Sleeve control unit can only be paired with one device at a time. To connect to a new device, you must first disconnect it from the old one. This is done by performing a factory reset.
   
   
   
   
   
2. Preparing for Pairing: After performing the factory reset, the control unit will be ready to pair with a new device when its light is blinking blue. If you don’t see the blue light, quickly press the button once more to trigger the pairing mode.
3. Pairing with a New Device:
   • Open the CIONIC app on your new phone.
   • Tap the control unit icon located in the upper right corner.
   • Select "Add a New Control Unit" and follow the on-screen instructions to complete the pairing process.

By following these steps, you should be able to successfully connect your control unit to a new phone.

If you've followed all the troubleshooting steps above and are still experiencing connectivity problems with your CIONIC device, our support team is ready to help. Please click the "Contact Customer Care" button below to reach our dedicated support specialists who can provide personalized assistance for your specific situation.