While many issues with your Neural Sleeve can be resolved through the self-help troubleshooting guides we provide, there are situations where direct assistance from our support team is the best path forward. Knowing when to reach out can save you time and frustration, ensuring you receive the specialized help needed to get your device functioning properly again. This guide outlines the specific scenarios that warrant contacting our customer support team directly, helping you make an informed decision about when to troubleshoot independently and when professional assistance is recommended.
Consider contacting CIONIC Customer Support directly when:
- You've tried all troubleshooting steps without resolution
- Your device shows physical damage
- You experience skin irritation that persists more than a few hours
- The Control Unit is completely unresponsive
- You need guidance on proper use of the Neural Sleeve
Contact Customer Support at support@cionic.com or call +1 (888) 481-3724.
We're committed to ensuring you have a positive experience with your CIONIC device. If you're unsure whether your situation requires direct support or if you've attempted to resolve the issue on your own without success, don't hesitate to reach out. Our dedicated support specialists are ready to provide personalized assistance for any concerns you may have. Simply click the "Submit your question" button below to connect with our team via email or phone. Remember, we're here to help you get the most out of your Neural Sleeve and ensure it continues to perform optimally for your needs.
