CIONIC Help Center

FAQs

• Frequently Asked Questions

Getting Set Up

• How to Measure for Your Cionic Neural Sleeve
• Recording Your Walking Video
• Preparing For Your Onboarding Appointment
• Putting On & Removing the Sleeve
  

Using the Sleeve

• Navigating the Cionic App
• Configuring Electrode Stimulation for Optimal Dorsiflexion
• How Do I Start a Walking or Gait Session in the App?
• How Do I Calibrate My Sleeve?
• Neural Sleeve User Manual

Troubleshooting

• My Control Unit will not charge
• Understanding Error Messages
• How Do I Report an Issue Through the CIONIC App?

Cleaning the Sleeve

• How Do I Properly Clean My Neural Sleeve?

Customer Center

• I Need a Pause on My Account, What Are My Options?
• How Do I Update My Shipping Address?