Starting a gait session with your Neural Sleeve is the gateway to experiencing the mobility benefits that the Cionic system offers. While the process is designed to be straightforward, first-time users or those who've recently updated their app might need some guidance to navigate the steps successfully. The gait protocol is the primary assist mode for most users, helping to improve walking patterns through targeted muscle stimulation. This guide walks you through the complete process of initiating a gait session, from ensuring proper device connection to confirming successful activation, with special attention to troubleshooting common issues that might arise along the way.
If you're having trouble starting your gait protocol in the Cionic app, follow these troubleshooting steps:
- Verify Device Connection:
- Navigate to the Home Screen. Open the Cionic app and ensure you are on the home screen.
- Check the Control Unit Icon. Look for the "Control Unit" icon in the upper right corner of the screen. Tap it.
- Confirm Connection. Verify that your Neural Sleeve is listed at the top of the options with a battery level and a clear indication that it is "connected."
- If it is not connected, follow the app's instructions to pair and connect your device.
- Return to the Home Screen. Once you have confirmed the connection, return to the app's home screen.
- Initiate the Gait Protocol:
- Select the "Gait" Protocol. On the home screen, tap on the "Gait" protocol option.
- Choose "Start" or "Reconfigure".
- If you have already calibrated your sleeve since putting it on and do not want to change your settings, press "Start."
- If you have just put the sleeve on for the day, the "Reconfigure" option will not be available. Press "Start."
- Complete Calibration (If Necessary):
- Follow Calibration Prompts. The app will guide you through the calibration process. Follow the on-screen instructions carefully.
- Activate Each Electrode Group. During calibration, you will need to activate each set of electrodes.
- Press the "lightning bolt" button to deliver stimulation to each electrode group.
- After stimulating each group, the "Next" button will appear in the bottom right corner of the screen. Tap it to proceed.
- Repeat this process for all electrode groups.
- Confirm Gait Protocol Activation:
- Check for Skeleton Display. After completing the calibration process for all electrode groups, a screen with a skeleton graphic will appear.
- Begin Walking. The skeleton display indicates that you are now in the "Gait" protocol and are ready to begin walking.
Troubleshooting Tips:
- Restart the App: If you encounter any errors or the app freezes, try closing and reopening the Cionic app.
- Restart the Neural Sleeve: If the connection is unstable, try turning off and on your Neural Sleeve Control Unit.
- Check Bluetooth Connection: Ensure Bluetooth is enabled on your smartphone or tablet and that it is within range of the Neural Sleeve.
- Check Battery Levels: Ensure both your smartphone/tablet and control Unity have sufficient battery charge.
- Review App Updates: Make sure your Cionic app is updated to the latest version.
If you've followed all the steps in this guide but are still unable to successfully start a gait session, our support team is ready to provide personalized assistance. There may be specific factors related to your device configuration or app settings that require individual attention. Please click the "Submit your question" button below to connect with our specialists who can help troubleshoot your specific situation. Many issues can be quickly resolved with expert guidance, and our team is committed to ensuring you can access the full benefits of your Neural Sleeve therapy sessions without frustration or delay.
