Encountering adherence errors with your Neural Sleeve can interrupt your session and be frustrating when you're ready to get moving. These errors typically occur when the electrodes on your sleeve aren't making proper contact with your skin, preventing the device from accurately reading and delivering signals. The good news is that most adherence issues can be resolved quickly with a few simple adjustments. This troubleshooting guide will help you identify what might be causing the problem and walk you through practical solutions to restore optimal performance of your Neural Sleeve.
Troubleshooting Electrode Issues
Symptoms:
- Adherence check error
- Weak or poor signals detected
- One or more sensors on the sleeve not making good contact with your body
- Signal check errors preventing continuation
Steps to Resolve:
- Check the Following:
- Are the electrode pads still sticky?
- Do the electrode pads appear worn or damaged?
- Is the stainless steel electrode button shiny and smooth?
- Is there any discoloration on the mesh side of the electrode pad?
- Is your skin excessively dry?
- Is slippage occurring due to sweat or hot weather?
- Try These Solutions:
- Gently pat down the electrode pads to ensure they adhere properly.
- Add a small drop of water to each electrode pad and swirl it around with your finger to refresh the gel.
- Replace the electrode pads if they are worn or damaged.
- Ensure your skin is clean and free of lotions or oils.
- Trim any excess leg hair that might interfere with the electrode pads.
- Follow a nightly skincare routine to keep your skin moist and free of excess dry skin.
If you've tried all the recommended solutions in this guide and continue to experience adherence errors with your Neural Sleeve, don't worry—our support team is here to help. There may be specific factors related to your unique situation that require personalized assistance. Please report an issue through the CIONIC app to connect with our technical specialists who can provide additional troubleshooting steps and ensure you're getting the most out of your Neural Sleeve therapy sessions.
