Experiencing an issue with your Neural Sleeve? The CIONIC app includes a built-in reporting feature designed to streamline communication with our technical team and help resolve problems quickly. When you report an issue through the app while your Control Unit is connected, our engineers receive valuable diagnostic information that can significantly speed up troubleshooting. This guide walks you through the simple process of submitting a report directly from your mobile device, ensuring our support team has the information they need to assist you effectively.
Reporting an Issue through the CIONIC App
- Prepare Your Control Unit: Ensure your Control Unit is plugged into your sleeve and turned on.
- Access the Reporting Feature:
- Open the CIONIC App.
- Tap the “hamburger menu” (three horizontal lines) in the top left corner of the home screen.
- Select “Report an Issue.”
- Submit Your Report: Provide a brief summary of the issue you're experiencing. Submitting this report with your Control Unit connected allows our engineers to review the logs and helps us diagnose the problem more effectively.
- If You Encounter a Message:
- If you receive a prompt about connecting your Control Unit while trying to report an issue but your Control Unit is already connected, select “Ignore” to proceed with submitting your report.
If you're unable to report an issue through the app using the steps outlined above, or if you need immediate assistance with a pressing concern, our customer support team is ready to help. The in-app reporting system is the most efficient way to communicate technical issues, but we understand that sometimes you may need additional support. Please click the "Submit your question" button below to connect with our support specialists who can provide personalized assistance and help resolve your issue as quickly as possible.
