Keeping your Cionic app and Neural Sleeve firmware updated ensures you have access to the latest features, improvements, and bug fixes that enhance your therapy experience. Software updates often include important refinements to stimulation patterns, user interface improvements, and enhanced device performance. Checking your current versions is a simple process that helps you determine whether updates are needed. This guide walks you through the straightforward steps to verify both your mobile application version and the firmware version installed on your Neural Sleeve control unit.
Checking the Cionic App Version:
- Open the Cionic App. Launch the Cionic app on your smartphone or tablet.
- Access the Hamburger Menu. Look for the "hamburger menu" icon (three horizontal lines) in the upper left corner of the app screen. Tap it.
- Open Settings. In the menu that appears, locate and select the "Settings" button.
- Find the App Version. Scroll to the bottom of the Settings screen. You will find the app version displayed towards the bottom of the screen, just below the "Sign Out" button.
- Alternative Method (App Store):
- You can also check for the latest app version by visiting the app store on your device (Apple App Store or Google Play Store). Search for "Cionic" and check the app's details to see the current version available. Ensure your app is up to date.
Checking the Firmware Version:
- Open the Cionic App.
- Access the Control Unit Icon. Look for the "Control Unit" icon in the upper right corner of the app screen. Tap it.
- Open Control Unit Settings: Below the battery percentage displayed for your control unit, you will see a settings gear icon. Tap this settings gear icon.
- A menu will pop up. From this menu, select the option labeled "Get Version Info."
- The app will then display the firmware version of your Cionic Neural Sleeve.
Important Notes:
- Ensure your Cionic Neural Sleeve is connected to your device via Bluetooth for accurate firmware information.
- Keeping both your app and firmware versions up to date is crucial for optimal performance and access to the latest features.
- If any of these steps differ from what you are seeing on your app, please contact Cionic support.
If you're unable to locate version information using the steps outlined in this guide, or if you're experiencing difficulties with the update process, our technical support team is ready to assist. There may be device-specific variations or special circumstances that require personalized guidance. Please click the "Submit your question" button below to connect with our specialists who can help verify your current versions and ensure your Neural Sleeve system is running the most current software. Staying updated is an important part of getting the best performance from your device, and our team is committed to making this process as simple as possible.
