Cionic Support | Kelsie (2)

Tutorials

How do I use settings from a previous session?

Kelsie • Mar 19, 2025 2:56:43 PM

The Cionic app's history feature allows you to easily revisit and reuse settings from your past therapy sessions, saving you time and ensuring consistency in your Neural Sleeve experience. This...

Account

I Need a Pause on My Account, What Are My Options?

Kelsie • Mar 19, 2025 2:43:48 PM

Life circumstances sometimes require temporary adjustments to your Neural Sleeve subscription. Whether you're traveling for an extended period, recovering from an unrelated medical procedure, or...

Account

How do I access my Referral Code?

Kelsie • Mar 19, 2025 2:33:15 PM

Sharing your Cionic referral code offers a win-win opportunity for both you and potential Neural Sleeve users in your network. Your unique code provides new customers with a discount on their initial...

Account

How Do I Update My Billing Information?

Kelsie • Mar 19, 2025 2:27:28 PM

Maintaining current billing information in your Cionic account ensures uninterrupted access to your Neural Sleeve services and subscription benefits. Whether you've received a new credit card, your...

Account

How Do I Update My Shipping Address?

Kelsie • Mar 19, 2025 2:13:55 PM

Keeping your shipping address current in the Cionic system ensures that replacement parts, electrode pads, and any other materials reach you without delay. Whether you've moved to a new home or need...

Tutorials

How Do I Start a Walking or Gait Session in the App?

Kelsie • Mar 17, 2025 5:42:56 PM

Starting a gait session with your Neural Sleeve is the gateway to experiencing the mobility benefits that the Cionic system offers. While the process is designed to be straightforward, first-time...

Tutorials

How Do I Know If I'm On the Latest Version of the App and My Firmware is Up to Date?

Kelsie • Mar 17, 2025 5:32:55 PM

Keeping your Cionic app and Neural Sleeve firmware updated ensures you have access to the latest features, improvements, and bug fixes that enhance your therapy experience. Software updates often...

Tutorials

Can I Travel with My Neural Sleeve?

Kelsie • Mar 17, 2025 5:27:38 PM

Traveling with your Cionic Neural Sleeve requires some additional planning, but with proper preparation, you can confidently bring your device wherever you go. As a Class II medical device, your...

Tutorials

How Do I Properly Care for My Skin?

Kelsie • Mar 17, 2025 5:20:04 PM

Maintaining healthy skin while using your Neural Sleeve is an essential part of ensuring both comfort and optimal therapy results. The electrodes in your sleeve make direct contact with your skin...

Tutorials

How Do I Calibrate My Sleeve?

Kelsie • Mar 17, 2025 5:16:29 PM

Proper calibration of your Neural Sleeve is essential for achieving optimal therapy results. The calibration process allows the system to understand your unique movement patterns and muscle...

CIONIC Help Center

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