CIONIC Help Center

When using your Neural Sleeve system, encountering error messages can be a normal part of the experience, especially during initial setup or after periods of non-use. These error indicators—whether...

While many issues with your Neural Sleeve can be resolved through the self-help troubleshooting guides we provide, there are situations where direct assistance from our support team is the best path...

Maintaining your Neural Sleeve in optimal condition is essential for both comfort and effectiveness of your therapy sessions. Regular cleaning, especially when changing electrode pads, helps prevent...

Experiencing an issue with your Neural Sleeve? The CIONIC app includes a built-in reporting feature designed to streamline communication with our technical team and help resolve problems quickly....

Encountering adherence errors with your Neural Sleeve can interrupt your session and be frustrating when you're ready to get moving. These errors typically occur when the electrodes on your sleeve...

Is your Neural Sleeve control unit not responding when plugged in? Power issues can be frustrating, especially when you're ready to use your device. Before assuming there's a serious problem, there...

Switching to a new phone or tablet but can't get your Neural Sleeve control unit to connect? This is a common situation with a straightforward solution. Because the control unit is designed to...

Experiencing Bluetooth connection issues with your CIONIC device? Don't worry—this is a common challenge that can typically be resolved with a few simple steps. This guide walks you through the...